Contact Us

Opening Hours

Monday
10 AM – 7 PM


Tuesday & Thursday
8:30 AM – 7 PM


Wednesday & Friday
9 AM – 7 PM


Saturday
10 AM – 5 PM

Useful Information

7010 State Hwy 71,
Suite 130
Austin, TX 78735

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COMMON QUESTIONS

Frequently Asked Questions (FAQs)

Why are there 8 sessions in a package?

Human hair grows in asynchronous cycles (Anagen, Catagen, and Telogen phases). Laser treatments can only disable follicles when they are in the active Anagen growth phase. Spacing 8 sessions precisely across multiple weeks ensures we capture every single follicle as it rotates into this active phase, maximizing your long-term permanent hair reduction.

What is included in the consultation?

Your consultation is complimentary and covers a full skin and hair assessment, a review of your goals, a custom treatment plan, and an expected session count. It is the most important first step toward getting the results you are looking for.

Is this treatment safe for dark skin tones?

Yes. Our Candela GentleMax Pro Plus includes a 1064nm Nd:YAG wavelength specifically validated for safe, effective esthetic management of unwanted hair growth on deeper complexions across Fitzpatrick types IV through VI. Your provider will configure device settings based on your individual skin profile during your complimentary consultation.

Do I have to purchase a package?

Not at all. Single sessions are available for every treatment area. Since most clients need 6 to 8 sessions to complete their plan, a package is simply the more cost-effective and convenient way to get there.

How far apart are sessions scheduled?

Session spacing depends on the treatment area and your individual hair growth cycle, typically every 4 to 8 weeks. Your provider will set a schedule during your consultation and adjust it as your treatment progresses.

Can I use package sessions across different areas?

Packages are priced per treatment area. If you want to treat more than one area, separate packages can be purchased for each. Your provider can help you map out the most efficient combination during your consultation.

Can I be treated if I have a tan?

We recommend avoiding sun exposure for at least two weeks before any session. Active tans, whether from the sun or self-tanner, affect how the laser interacts with your skin. Your provider will advise you fully during your consultation.

What if I’m not happy with my results after the full package?

We stand behind every treatment plan. If you complete your full 8-visit package on the recommended schedule and are not satisfied with your level of reduction, we will discuss your options — including additional sessions at no charge — during a complimentary follow-up assessment. Your provider will be transparent about expected outcomes from your very first consultation.

How does the Candela GentleMax Pro work across different skin tones?

Our technology pairs a rapid 755nm Alexandrite laser for lighter skin tones with a powerful 1064nm Nd:YAG laser for deeper complexions. This dual-wavelength system ensures safe, highly targeted esthetic management of unwanted hair growth without damaging the surrounding skin tissue.

Are package sessions flexible?

Yes. Your 8-visit package can be used for any treatment area within its size tier. If you purchase a Small package and want to split sessions between underarms and bikini lines, that works. Packages are non-transferable between clients and non-refundable, so we recommend discussing your goals during your consultation before purchasing.